Return Instructions

EYB Cosmetics Customer Service Team will be happy to assist you for eligible returns. If you received the item as a gift, or wish to exchange it for another item, we will provide directions. You may only return products purchased from EYB Cosmetics. EYB Cosmetics reserves the right to refuse any returns at any time. Generally, all sales are final. Returns are subject to processing and restocking fees. Shipping fees are not refundable.  

Contact EYB Cosmetics

• Online: LiveChat Agent
• Email: customerservice@eybcosmetics.com

How to Return

1. Print It: Print the label from your email.
2. Pack It: Carefully pack items into the box the item came in. Seal the box and affix the prepaid label to the outside.
3. Ship It: Take the package to any UPS location or request a package pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.

EYB Cosmetics offers more than 500 shades of professional quality cosmetics for All Ages, All Races, and All Genders.

*NOTE: Colors in the images online may not match the actual color of the product(s) you receive; this is because of the different devices used to display colors. Therefore, a color may appear slightly different based on your skin tone (warm, cool, etc.) or complexity.

**NOTE: All cosmetics (blushes, lipsticks, shadows, glosses, foundations, etc.) perform based on the climate (hot, cold, dry, most, etc.) they are used in. The amount of moisture (oil, dry, wet, etc.) in a person’s skin also affects the cosmetic’s performance.

***NOTE: EYB Cosmetics does not accept returns or exchanges for OPENED products; NOR DO WE ISSUE REFUNDS for OPENED products. Because of hygiene and safety reasons, we cannot resell or restock opened items. All non-opened items may be returned in new condition within 7 days from the date of delivery and refunded as store credit, minus any applicable shipping and handling, and restocking cost.

FREQUENTLY ASKED QUESTIONS

1. How long will it take to receive a credit for my returned items?

Once received, we process returned packages within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

2. When I exchange an item there are two transactions on my credit card; can you explain?

When you request an exchange, two steps occur:

• We issue credit for the item(s) returned.
• We process a new order for the item(s) requested in exchange.

Two transactions will post to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.

3. Can I exchange my order if I used PayPal to make my purchase?

Yes. If you would like to make an exchange on an order originally paid with PayPal, please contact us through the “LiveChat” agent or email us at customerservice@eybcosmetics.com

Our Online Service Team will be happy to assist you in processing your exchange, however, we are unable to process exchanges directly with your PayPal account and will require a credit card for processing.

4. I ordered/received the wrong product, should I return it?

If your online order is not as expected, please contact us through the “LiveChat” agent or email us at customerservice@eybcosmetics.com.

5. My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents and contact us through the “LiveChat” agent or email us at customerservice@eybcosmetics.com

6. I would like to return a gift, but I do not want the gift-giver to know. Can you help?

If you would like to return or exchange an item received as a gift, please contact us through the “LiveChat” agent or email us at customerservice@eybcosmetics.com

Our Online Customer Service Team will be happy to assist you for eligible returns and provide you with specific return instructions.

7. Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately through the “LiveChat” agent or email us at customerservice@eybcosmetics.com

Please provide the order number along with your email address and phone number for fastest service.

8. Can I return or exchange a product purchased online at an EYB Cosmetics store or at my local department store counter?

EYB Cosmetics online only accept returns and exchanges for products purchased on our Website or products purchased from EYB Cosmetics Online (and shipped to your home) by an Artist using our in-store app. Products purchased from a EYB Cosmetics store should be returned to the location of purchase.

9. Can I return or exchange a product that I purchased at EYB Cosmetics Online at my local department store counter?

EYB Cosmetics stores only accept returns that you purchased in that store.

10. Can I direct my refund to a different account?

EYB Cosmetics will only issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

11. What should I do if the carrier marked my package undeliverable?

If your package is determined to be undeliverable, the carrier will return it to EYB Cosmetics. Once we physically receive your package and confirm that it was undeliverable, EYB Cosmetics will issue a full refund for your order. We will notify you when this happens! EYB Cosmetics will not reship undelivered orders.